What to Expect
Provide support to Metis/Indigenous adults in the Central Okanagan in accessing timely services by Interior Health. Identify and remove barriers to treatment while addressing cultural and spiritual needs of the Metis/Indigenous patients/clients.
Support largely happens within the patient/clients’ home, or the community &/or health care facilities in the Central Okanagan area.
MCSS, as one of the partners will work toward the following objectives:
- Provide culturally appropriate direct patient/client care that will improve the health and well-being of indigenous people residing in the Central Okanagan; and
- Decrease the health status gap within the Indigenous populations in Central Okanagan.
The Health and Wellness Coordinator may provide the following:
- Transportation to &/or from a medical appointment.
- Accompany, &/or lend support to patient/client in the clinic/hospital or other healthcare services.
- Advocate for the best care possible.
- Support patients/clients through triage admissions process at the hospital.
- Support in managing communication and collaboration between patients and staff of health care programs, this includes promoting/supporting staff cultural competency and providing a voice for marginalized patients.
- Increase the involvement of primary care for the chronically ill with Interior Health.
- Assist/support Metis/Indigenous patients to better understand hospital services, establish better communication protocols & help/support patients in creating a personal health care plan that will help patient avoid future use of the Emergency dept.
- Provide support and follow-up with discharge planning to ensure that supports are in place.
- Assist/support patients in connecting to pharmacare, blue cross and other financial entities that are in place for low-income patients/clients.
- Provide &/or support workshops/educational opportunities about health prevention of illness through a traditional lens.
- Provide appropriate referrals and resources for patients/clients in their wellness plan.
How to access services?
Referrals can be made by a parent or guardian, family doctor, community workers and agencies, school staff, and correctional facilities.Request Services